Privacy Policy

Piece of Cake Maintenance Privacy Policy
Privacy Policy for Piece of Cake Maintenance (www.pocm.ca)
Effective Date: June 30, 2026

At Piece of Cake Maintenance ("we," "our," or "us"), your privacy is a priority. This Privacy Policy details how we collect, use, and protect your personal information through our website www.pocm.ca and related automated software systems.

We comply strictly with the Personal Information Protection and Electronic Documents Act (PIPEDA) and all applicable Canadian privacy laws.

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1. Information We Collect: We collect personal information that you voluntarily provide to us when requesting home maintenance quotes, updates, or booking consultations.
Identity Data: First and last name.
Contact Data: Email address and mobile phone number.
Property Data: Physical address or neighborhood information required to generate maintenance quotes.

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2. How We Use and Sync Your Information:
We use your collected personal information strictly to fulfill your requests. Your data is handled through the following workflows:
Lead Capture: Information entered into our live contact forms is used to generate your maintenance profile.
App Integration: Lead information is automatically synchronized via secure webhook to our backend app, to manage quote tasks and scheduling.
Communications: We text or email you regarding service bookings, quotes, and requested follow-ups.

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3. Consent and SMS Compliance: We only send text messages to customers who have expressly opted in.
Opt-In: To receive text messages, you must check the optional SMS consent box on our online form. This checkbox is optional, and submitting the form without checking it does not opt you in to text messages. If you check the box, you consent to receive text messages from Piece of Cake Maintenance about your service requests, quotes, appointment reminders, account updates, and occasional maintenance offers and reminders.
Message Frequency & Rates: Message frequency varies. Message and data rates may apply.
HELP: Reply HELP to any message from us for assistance, or contact us at support@pocm.ca.
Opt-Out (STOP): You can completely revoke text message consent at any time by replying STOP to any SMS message you receive from us.

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4. Data Disclosure and Security: We do not sell, rent, or trade your personal information with outside marketers. Your mobile information and SMS consent will never be shared with third parties or affiliates for marketing purposes.
Service Providers: We only transfer data to trusted platform applications—such as our hosting infrastructure and our application engine—exclusively to fulfill operations.
Safeguards: We implement administrative and technical security measures to protect your personal details against unauthorized access, loss, or alteration.

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5. Accessing and Updating Your Information: Under Canadian privacy legislation, you have the right to review, update, or request the deletion of the personal information we hold about you. To make a privacy request, please contact our support desk: Email: support@pocm.ca, Phone: 780-554-6667

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6. Terms and Conditions: Your use of our SMS program is also governed by our Terms & Conditions, available at www.pocm.ca/termsandconditions